Associate OTC

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring Associate OTC. As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS centre as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements. What you will be doing?

• Contact customers to collect outstanding debt and negotiate payment plans.
• Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
• Manage customer administration needs to facilitate invoice payment and implement process improvements.
• Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
• Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
• Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.

What will you need to be successful?

• Minimum 1 year of collections or cash application experience in an international environment, with credit knowledge considered advantageous.
• Comprehensive understanding of end-to-end OTC operational and financial controls, business processes, and reporting.
• Demonstrated ability to drive process improvements with a proven track record.
• English- fluency in both written and spoken.
• Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.

At Smith+Nephew we offer Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website Your Future: annual bonus, life insurance, company stock saving plan Work/Life Balance: paid volunteering hours, flexible approach Your Wellbeing: private health care with dental care package, multisport card/my benefit platform Flexibility: possibility of working in hybrid model Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies Extra Perks: referral bonus, recognition program, mentoring program #LI-KW2 #LI-HYBRID Stay connected and receive alerts for jobs like this by joining our talent community .
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