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Customer Service Representative with Swedish or Norwegian

MSA Safety | Warszawa, mazowieckie | PL

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the MSA Safety with the position of Customer Service Representative with Swedish or Norwegian - MSA Safety which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Representative with Swedish or Norwegian - MSA Safety below matches your qualifications. Good Luck: D

Act as a professional and pro-active contact person for Customers. Contract review (to understand any specific terms and conditions agreed with a customer)....

Overview: Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role. Responsibilities: Handling Presales Process / Process all types of customer orders:
  • Handling incoming calls, inquiries, requests
  • Develop integrated product solution referring to customer specific requests
  • Create quotations
  • Advice Customers regarding order delivery status, products, marketing materials etc.
  • Solution for product requests (integral)
  • Entering transactions and processes
  • Handling outbound calls to customers to clarify order requirements when necessary
  • Quotation tracking
  • Contract review (to understand any specific terms and conditions agreed with a customer)
  • Preparing the tender/project documentation
  • Answering order related questions
  • Gate Keepers
Handle order management process:
  • Providing Customers with the information regarding delivery times
  • Order Acknowledgment
  • Support the pricing process, where required
  • Responsibility for accuracy of customer master data (ship to, bill to, name etc.)
  • Order status
  • Preparation for invoice readiness
  • Efficient and effective resolution of customer issues or inquiries.
  • Process credit/re-bills requests, resolve mis-shipments and provide proof of deliveries
  • Coordination of the ordering and delivery processes
  • service orders coordination
Handling After-Sales Activities:
  • Handling returns and credit notes
  • Handling customer complaints (including warranty claims)
  • Accounts receivables – overdue invoices – contact customers to check what needs to be done
  • Communication internally to Front End Logistic, Finance, Customer Support or other functional areas to clarify all doubts regarding the offer/project/product
  • Quality Field Actions communication and coordination with affected customers
Support for sales:
  • Understand customer data (sales volume, frequency of purchase, ….) to predict the trends and customer needs in order to approach them actively (directly or through Sales Representatives)
  • Act as a professional and pro-active contact person for Customers
  • Maintain good business relations with Customers
  • Quotations follow up
  • Communication with Channel Partners, sending important information about promotions, issues, quality actions
Other Customer Service tasks:
  • Miscellaneous (e.g. supporting audits, inventory)
  • Participation in projects
Qualifications:
  • 3 years in a similar job responsible for handling customer requirements post/pre order.
  • SAP or other ERP experience.
  • Purchasing and order placement along with general supplier handling experience
  • Experience in handling customers/suppliers and solving problems
  • Excellent communication skills – both verbal and written
  • Detailed orientated with analytical skills
  • Excel and Microsoft tools experience
  • Fluent in English
  • Fluent in Swedish or Norwegian

Information :

  • Company : MSA Safety
  • Position : Customer Service Representative with Swedish or Norwegian
  • Location : Warszawa, mazowieckie
  • Country : PL

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative with Swedish or Norwegian job info - MSA Safety Warszawa, mazowieckie above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative with Swedish or Norwegian job info - MSA Safety Warszawa, mazowieckie in 12-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 12-05-2024

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