Support Engineer 1

Blue Yonder | Warszawa, mazowieckie | PL

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Blue Yonder with the position of Support Engineer 1 - Blue Yonder which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Support Engineer 1 - Blue Yonder below matches your qualifications. Good Luck: D

Blue Yonder’s Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and…...

Blue Yonder’s Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional support in our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. Responsibilities:
  • Provide excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation.
  • Act as POC for support cases
  • Delivering excellent customer experience by resolving customer issues
  • Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.
  • Positive collaboration with TAM and support of consumption/adoption improvement plans
  • Consistently achieving high customer satisfaction and making positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness
  • Ensuring adherence to SLA/SLO, quality standards and practices
  • Implementing monitoring and diagnostics practices and procedures using applicable Monitoring & Diagnostic (M&D) tools
  • Continuously improving solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents.
  • Interact with internal and external stakeholders and reports to management
  • Document learnings and create knowledge articles for repeated cases,
  • SQL knowledge
  • Knowledge of other European languages, e.g.: German, French, and Italian
Requirements:
  • DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures, etc.
  • Code debugging in relevant programming languages, where applicable
  • IT/SAAS application support - Take ownership of customer and/or system raised issues resolution.
  • Proactive support and operations improvement ability
  • Next Gen Technology knowledge/awareness, e.g., AppD, Splunk, Azure, Python etc. skills
  • Strong communication skills
  • Fluent English language for effective client communication
  • Excellent organization and documentation skills
  • Meticulous planning with attention to detail and multi-tasking skills
  • BE/MCA/Master’s level Degree/Professional qualification and experience in an Application/Technical support role will be an advantage
  • PL/SQL knowledge
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonders inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Information :

  • Company : Blue Yonder
  • Position : Support Engineer 1
  • Location : Warszawa, mazowieckie
  • Country : PL

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Support Engineer 1 job info - Blue Yonder Warszawa, mazowieckie above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Support Engineer 1 job info - Blue Yonder Warszawa, mazowieckie in 31-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 31-05-2024

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