Junior IT Field Service Support 1

Location: Krakow, PL Employment type: Employee Place of work: Office Offshore/Onshore: Onshore

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity. Bring your unique energy to our team of more than 20,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose We are looking for a motivated Junior IT Field Service Support to join our growing Team in Krakow Engineering Center.
In your role, you will be responsible for providing support regarding hardware and software requests to users in Krakow
site. Maintain the SLAs for IDS Incidents and Requests, by delivering high level of quality to TechnipFMC users and VIP’s
following the IDS global processes. Manage local stockroom ensuring all IDS end user assets are recurrently updated in
the IDS asset tool (ServiceNow). Also raising tickets in order to replace the stock devices, avoiding business impact due
to the lack of IDS equipment Job Description Job responsibilities:

• Installing, configuring, troubleshooting and maintaining PCs, peripherals (local and network printers, scanners), and other end user equipment.
• Ticket monitoring and handling, ensuring the delivery of requests and incident support within the agreed SLA
• Acting as an IDS POC for end users, consulting and instructing users on hardware and software questions/issues
• Acting as smart hands for Server, Storage, Backup Network equipment and IT end points
• Collaborating with other IDS Data Center and Network Infrastructure teams
• Managing and reporting local IT inventory
• Deliver a professional, customer focused and high performing service in line with agreed service levels and Best Practices
• Aiding with office moves (moving and set-up of IT equipment)
• Performing all other necessary tasks related to IT support of the local and regionally supported locations

Typical background and experience required: Must have:

• Bachelor’s Degree in Information Technology related field or 2+ years of relevant work experience.
• Experience with computer imaging technologies
• Experience in Microsoft tools, especially Windows 10 and O365
• Experience working in an operational environment and interaction with other IT areas
• Experience working with an IT ticketing solution (Service Manager, SNOW preferred)
• Excellent customer service skills
• Very good command of English

Nice to have:

• Experience of ITIL methodology or structured IT best practice framework, handling Incident, change and problem managements

What we offer:

• An informal and stimulating work environment with a high professional standard
• Demanding and enjoyable work in an international team
• Challenges and good possibilities for personal development
• Competitive salary and a package of benefits

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.

Date posted: Jun 19, 2024 Requisition number: 7358