Customer Service Representative

Job Title: Customer Service Representative

Location: Warsaw, Poland

Category: Customer Service

Experience: Entry-Level

Job Description

Description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Warsaw Office.

Responsibilities:

• Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.

• Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.

• Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.

• Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.

• Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.

• Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items.

• Develop and maintain a positive working relationship with all service providers.

• Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.

• Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation.

Requirements

• 2+ years experience in Logistics; Transportation or Distribution industry experience with understanding of airfreight, expedited ground services, warehousing, inventory, and order fulfillment preferred

• Strong organizational skills

• Experience with TMS systems preferred

• Excellent communication and time-management skills

• Must be able to multitask & prioritize efficiently in a fast-paced environment

• Proficient with Microsoft Office systems

• Ability to work independently and as part of a team

• High school diploma or GED equivalent is required

Benefits

• Career growth

• Healthcare Benefit Package

• High competitive salary