CRM Manager

General Information Position CRM Manager Work arrangement Full-time City Warsaw, Wroclaw Country Poland Department Consulting Team Deloitte Digital Area of interest Consulting Way of work Hybrid Description & Requirements Who we are looking for We are looking for an experienced CRM Manager who will be responsible for managing the CRM implementations on Salesforce, Microsoft or Creatio platforms, leading the project teams of business analysts and the business analysis workstreams. This role requires a strategic thinker with excellent leadership skills, technical expertise and the ability to translate business needs into actionable strategies and functional requirements.
Location: Warsaw / Wrocław. Apply if you:

• Have proven experience (min. 6 years) working as a Project Manager / Business Analyst in the Salesforce, Microsoft or Creatio ecosystems.
• Have knowledge of at least one of the above-mentioned platforms and its functionalities.
• Have experience in project implementation/management using Agile.
• Have proven experience leading and developing teams.
• Have excellent communication skills to collaborate effectively with cross-functional teams and senior stakeholders.
• Have proven experience in working on proposals and pitching to the potential clients.
• Are fluent in English (C1).
• Can easily adapt to evolving technologies and business needs.
• Have relevant certifications proving your knowledge of the Salesforce, Microsoft or Creatio platforms

Your future role

Key Responsibilities:

Management of CRM implementations:

• Manage and oversee the implementation of CRM systems.
• Enhance customer engagement and retention with CRM strategies that support sales and customer service.
• Monitor CRM data integrity and ensure data accuracy.

Business Analysis Leadership:

• Define and implement best practices for business analysis processes and methodologies.
• Oversee the analysis of business requirements and the development of functional requirements.
• Ensure alignment between business needs and technical solutions.

Talent development

• Lead and mentor a team of business analysts, creating a collaborative and high-performing environment.
• Coaching and developing other team members and encourage team members to grow.
• Take part in the new hire interviews, be the driver in career conversations.

Strategic Planning and Execution:

• Manage budgets, timelines, and resources on CRM implementation projects.
• Drive the adoption of CRM and business analysis tools and technologies.
• Collaborate with senior management to develop CRM strategies and implement process improvements aligned with business goals.

Business Development:

• Identify business opportunities and develop strategies to capitalize on them.
• Work on sales proposals, designing the scope and assumptions to meet client needs.
• Pitch proposals to clients, effectively communicating value propositions and business benefits.

What we offer Deloitte comes to you not only with foosball, travel insurance, Multisport card, psychological care, and no dress-code, but also with Adventure Club, Wine & Paint evenings, volunteering and certification days, free access to e-learning and business platforms, Business Chemistry assessment and so much more! All of this is in addition to fair compensation, our collaborative environment, supportive company culture, professional development programs and career advancement possibilities. When you apply, ask yourself if we provide the benefits you have always dreamed of.
About Deloitte Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.
About the team Deloitte Digital is a unique combination of competences in the field of building strategies for business, generating creative innovations and the orchestration of cutting-edge technologies. We deliver the most demanding projects in the field of digital transformation, design, implementation of digital services and products. We work globally – providing you the opportunities to work on polish and international projects. We promote the client 360 view not only based on our expertise but also because we have an actual representation of it in our office, accessible from the 35th floor in Q22 in Warsaw.
CRM Team comprised 200 individuals from 8 countries in CE with a broad range of specializations, including various technology stacks. Among these team members, 50 have accumulated over 5 years of experience working with different CRM platforms. There is always someone available to address your inquiries because this is how we mutually enhance our learning. You can walk around the floor, meet people from different teams and guilds – you can also meet someone who has the barista experience.
You are going to be a member of the CRM Functional Consultants Guild and you will be working closely on the Talent related initiatives with Aleksander Pruziński, Bogna Michalak, Joanna Komorowska, Anna Kucinska and Tomasz Stepien.

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