Senior Team Manager with English

About Us

Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Senior Team Manager

Location: Warsaw

Specific Job Responsibilities

Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.

Takes personal responsibility to understand and comply with all company and client security requirements and policies.

Ensures that all team members comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

Qualifications

Language: Proficiency in English (C1);

College degree or directly related work experience would be an asset; Minimum of 12 months working experience in customer service with prior leadership experience

Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Access, Outlook); Experience with Google applications practical usage (ability to work in multiple application environment).

Personal skills

Strong interpersonal, coaching and leadership skills.

Strong verbal and written communication skills.

A pro-active attitude towards developing trust and professional rapport with employees and team members.

A can-do attitude with analytical and problem solving skills.

Availability to work a flexible schedule, including weekends and holidays

Working Conditions

Employment type of contract;

Basic salary + bonuses;

Work in our new office in Warsaw

What else should you know

Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);

We offer private Medicover insurance;

Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;

Professional development through training and cross-location cooperation at the international level.

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.