Global Delivery Operations Managing Director

Why this role is important to us As Global Delivery Operations Managing Director you will be responsible for driving and executing horizontal transformation effort across Global Delivery (70%) and Client Delivery execution in dedicated operational area (i.e. Investment Compliance) (30%). This will include working closely with the global and regional functional leads, global simplification leads, country leads and HUB leads to drive initiatives and achieve goals across the transformation portfolio. This will entail driving accountability within the Business for end to end ownership of activities and processes, timely and high quality deliverables, and continuous improvement. You will supervise managers and inform executives on progress and performance. A successful candidate must have a broad knowledge of program management principles, experience leading organizations through transformational change and the ability to build relationships and engage effectively at executive levels. They must have a strategic mindset as well as be able to lead highly matrixed teams at State Street. The goal is to ensure every program will be delivered successfully and add the highest possible value to the organization What you will be responsible for

• Initiate and set goals for programs according to the strategic objectives of the organization.
• Develop and monitor budgets, forecasting and resource allocations for the program, prioritizing based on strategic decisions.
• Establish Project Governance to communicate frequently and appropriately
• Maintain standard change control process, deploy and maintain risk, issue and decision logs
• Drive horizontal implementation of transformation efforts to drive scalability of solutions
• Devise evaluation strategies to monitor performance and determine the need for improvements
• Discover ways to enhance efficiency and productivity of processes and people
• Build and manage relationships with the client and all stakeholders
• Develop and build up a strong relationship with internal and external clients.
• Ensure sufficiently trained staff is available to service the client/s and deliver quality service.
• Assume responsibility for the implementation of client specific projects (new business development review, planning & roll out).
• Manage relationships with the goal of meeting/exceeding service delivery standards.
• Represent State Street by serving on internal and external committees and industry associations.
• Evaluate current methods and strategies. Communicate and manage implementation of changes and improvements.
• Responsible for the direction and training of subordinate managers and staff.
• Resolve employee complaints.
• Evaluate subordinate managerial performance.
• Responsible for developing department budget and staffing projections; monitors and approves department expenses.

What we value

• Leadership and an ability to bring together teams across different levels and disciplines within the organization
• Outstanding presentation, communication (oral & written), and relationship building skills across all levels of management. A detail-oriented disposition and clear, concise communication skills.
• Strong critical thinking, problem solving, decision making and relationship management skills
• The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community

Education & Preferred Qualifications

• Strong understanding of financial markets and investment management processes, including back office functions
• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry
• Ability to work effectively at all levels of an organization and build strong relationships with team members, managers, and senior executives to drive successful completion of the work
• Significant management consulting and corporate strategy leadership experience - 5+ years of work experience with top-tier strategy consulting experience/Corporate Strategy Group preferred
• Significant exposure to Financial Services and Capital Markets industry – experience in Fund Administration, Investment Compliance will be an asset
• Strong experience in shaping organization’s strategy and advancing the growth agenda
• Strong work-ethic with ability to multi-task in a fast-paced environment under tight deadlines
• Experience with Agile software development, highly configurable systems and leading testing techniques
• Willingness and ability to travel.

We offer

• Employee savings plan
• Premium life insurance package
• VIP medical package
• International operating environment
• Language classes
• Soft skills trainings
• Technical workshops
• Development sessions with a mentor
• Diversity of opportunities across a range of challenging and highly complex activities
• Technical or leadership career pathway

About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers