Customer Support Specialist

Our company Human Health Division maintains a “patient first, profits later” philosophy. The organization is comprised of professionals who are passionate about their role in bringing our vaccines and medications to our customers in Poland and worldwide.

located in Warsaw

Selected candidate will be supporting the team in a variety of operational areas and processes in close cooperation with the team itself and all relevant functions across the company.

Apply now and gain opportunity to develop your career and skills also in sales and marketing related operations.

• Establishing robust knowledge of internal processes, act as internal Center of Excellence

• Acting as Compliance Champion in the business unit - preparation of Compliance-related requests in internal systems, driving compliance check for vendors, assisting field force and other business activity owners with the required steps

• Supporting the team in managing the meetings & congresses organized by our company or by 3rd Parties.

• Ensure all internal process is made accurately and on time, with all the necessary compliance requirements

• This includes working with suppliers to ensure superior customer experience

• Managing vendors relations and processing by creating new ones or updating information details

• Promo budget monitoring and tracking in close assistance with Business Unit Lead and marketing

• Issuing purchase orders and payments requests. Managing invoice accounting, processing purchase orders and work directly with suppliers ensuring good communication between both parties

• Issuing contracts and driving internal compliance process associated to each contract. Managing the processes related to grants and donations

• Verification of received documents (invoices, quotations, offers etc.), checking payment runs and overdue payments, assisting Compliance in verifying all relevant information, ensuring that all transfers of value made to HCPs and HCOs are reported to local health care authorities accurately and on time

Required qualifications

• Fluent Polish and English language

• Positive ‘can do’ attitude. Strong ownership and business acumen

• Team player, strong communication skills

• Min 1 year of experience in similar role, preferably in the Health Care industry

• Demonstrated motivation and focus on achieving measurable, tangible result.

• Customer focus, excellent customer relationship

• Advanced PC literacy - proficient use of MS-Office (Word, Excel, Power Point, Outlook) in particular and IT assets in general

• Willingness to keep learning

Who we are …
For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the worlds most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  

Job Posting End Date:05/23/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R295041