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Real Time Analyst - English - Gdańsk

JUJUR | Zdalnie in Gdańsk, pomorskie | PL

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the JUJUR with the position of Real Time Analyst - English - Gdańsk - JUJUR which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Real Time Analyst - English - Gdańsk - JUJUR below matches your qualifications. Good Luck: D

At least 2 years of experience in a call center and/or 1 year specifically in workforce management. Oversee billable hour projections throughout the day and…...

Position: Real Time Analyst

Location: Gdańsk, Poland

Work Model: hybrid

Employment type: Full-time


DUTIES AND RESPONSIBILITIES:

  • Oversee billable hour projections throughout the day and promptly inform management of any potential risks
  • Facilitate timely communication with relevant teams and stakeholders
  • Assess and implement ad hoc events and training plans for the current week in accordance with client requirements
  • Prepare Shrinkage, Adherence, and Attendance Reports: ensure the timely delivery and analysis of these reports for performance evaluation
  • Develop strategies to enhance operations based on observed trends and identified areas for improvement
  • Focus on ongoing optimization and efficiency in operations
  • Maintain detailed records and conduct thorough analyses to guide future strategies and decisions.

REQUIREMENTS:

  • At least 2 years of experience in a call center and/or 1 year specifically in workforce management
  • Excellent oral and written communication skills, specifically minimum B2 English level
  • Familiarity with workforce management processes, including staffing projections, scheduling, service level analysis, and metrics monitoring is preferred
  • Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel)
  • Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred
  • Ability to showcase innovation, good judgment, and problem-solving skills when making decisions related to scheduling and resource allocation.

OFFER:

  • Freedom to implement your own ideas in a highly motivated team
  • Close cooperation with other departments
  • A demanding and comprehensive area that encourages shaping customer service for our key partner
  • Internal training and learning opportunities
  • Career opportunities in an international company
  • Committed and motivated Team
  • Private medical healthcare
  • Medicover Sport card
  • Co - financing of online courses on three different platforms
  • And many others!

Information :

  • Company : JUJUR
  • Position : Real Time Analyst - English - Gdańsk
  • Location : Zdalnie in Gdańsk, pomorskie
  • Country : PL

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Real Time Analyst - English - Gdańsk job info - JUJUR Zdalnie in Gdańsk, pomorskie above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Real Time Analyst - English - Gdańsk job info - JUJUR Zdalnie in Gdańsk, pomorskie in 12-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 12-06-2024

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