Mozart Operations Manager

Job Location

Job Description

Poland - Warsaw - Zabraniecka

Are you looking to take your career to the next level? Join us!

Mozart plays a vital role in launching new P&G products in many markets across Europe and beyond. It is part of P&Gs ecosystem of solutions managing our product Master Data - it enables activation of new product initiatives. Ensuring that Mozart operates without any issues and provides excellent data quality is critical for P&G market operations.

Currently, Mozart is undergoing a major technology transformation and a completely new operations framework will need to be established to ensure a smooth transition and stability afterwards. The new framework will include both establishment of a new team but also of the supporting monitoring and automation. Were looking for a new Operations Manager to lead this important journey to a success.

Operations Managers responsibilities include:

• Manage the team in a partner company to simplify and govern their daily tasks in order to meet operational KPIs.
• Complex problem resolution, building and improving procedures and facilitating communication.
• Setup and support of ITIL Processes.
• Leverage software development and open-source solutions to automate provisioning of services, monitoring, and corrections.
• Evangelization and definition of standard processes to drive automation and increase availability and performance.
• Key technical resource to craft and document procedures, ensuring they are available in the Knowledge Database to facilitate Level 1 Incident Resolutions and provide self service capabilities to Application Teams and customers.
• Collaborate with other teams such as Application and Infrastructure and Platform Service Providers during the triage and resolution of incidents.

Job Qualifications

Expected:

• Basic to Intermediate ITIL process knowledge.
• Ability to apply critical thinking and a sense of urgency to solve incidents.
• Demonstrated working experience in Infrastructure, Product or Platform Operations roles.
• Computer Science or Computer Engineering degree.
• Proficient English, both writing and reading.
• Bachelors degree in Computer Science, Information Systems, or a related field, a Masters degree is a plus.

Preferred:

• Intermediate to Advanced Experience in Microsoft Azure.
• Basic to Intermediate programming/coding skills.
• Experience in Cloud Platform Monitoring.
• Understanding of infrastructure, information security and policies best practices.
• Understanding Concepts and design of role-based access control (RBAC).
• Understanding of source control such as Git.
• Understanding of CI/CD processes and pipeline

What we offer

• Work in an international team with global responsibilities (with large part of engineering team located in Warsaw)
• Industry Certifications (e.g. DevOps, Professional Scrum Master, Azure Fundamental, SAFe Agilist and many others)
• Competitive salary and benefits program (private health care, life insurance, P&G stock options, saving plans, lunch subsidy, sport cards, in-office fitness center)
• Internal coaching programs & training
• Flexible working arrangements
• Long-term career with development and growth opportunities

Who we are

P&G was founded over 180 years ago as a simple soap and candle company. Today, were the worlds largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. Weve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of hardworking teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.

We commit to provide you with equal opportunities in employment! We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Schedule

Full time

Job Number

R000118622

Job Segmentation

Recent Grads/Entry Level (Job Segmentation)