DB2 Technical Support Professional

Introduction
At IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, lets talk.

Your Role and Responsibilities

The role is within the DB2 Support organization, with local office located at Krakow Software Laboratory. We are extending a team of highly skilled and motivated individuals who provide technical support to IBM clients with Db2 LUW database systems and related tools such as Db2 Client and connectivity related products. The team is a part of the wider Db2 support organization which handles severity 1 (down systems) support tickets as part of the worldwide Follow-The-Sun (FTS) program, as well as non severity 1 tickets.

During daily work you will:

• Handle cases for world wide, high profile IBMs customers, using Db2 systems such as Db2 EventStore, Db2 Warehouse, DPF/HADR/PureScale clusters, IIAS appliance and Db2 on Cloud
• Identify and resolve questions or problems related to product installation, configuration, utilization, functionality, updates, compatibility performance and availability across multiple platforms and network infrastructures
• Work on cases including cluster system analysis, corruption issues and performance problems
• Explain on testing performed and resulting outcomes
• Perform Db2 source code analysis and deep diagnosis to resolve complex issues while working with development teams in issue resolution and defects identification
• Debug Db2 software with knowledge of C/C++ programming, operating systems, and other relevant technologies.
• Leverage knowledge in concepts like agent systems, distributed systems, concurrent programming, statistical metadata analysis, binary/assembly analysis.

Required Technical and Professional Expertise

• University degree (at least Bachelor) in one of the following discipline or equivalent experience:
  
  • Engineering (Electrical/Computer Systems/Software Engineering);
  • Science (Computer/Mathematics/Statistics);
  • Information Technology;

Preferred Technical and Professional Expertise

• Ability to prioritise personal workload and multitask as required
• Ability to initiate self-learning of new skills & areas of the database & likewise with the operating systems, programming languages, shell scripts in order to utilise these to assist solving problems
• Positive attitudes and willingness to solve complex problems and embrace change, despite difficulties
• Excellent communication skills both written & verbal

About Business UnitIBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.