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Scheduling Analyst - English - Gdańsk

JUJUR | Zdalnie in Gdańsk, pomorskie | PL

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the JUJUR with the position of Scheduling Analyst - English - Gdańsk - JUJUR which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Scheduling Analyst - English - Gdańsk - JUJUR below matches your qualifications. Good Luck: D

At least 2 years of experience in a call center and/or 1 year specifically in workforce management. Incorporate client requirements such as training, coaching,…...

Position: Scheduling Analyst

Location: Gdańsk, Poland

Work Model: hybrid

Employment type: Full-time


DUTIES AND RESPONSIBILITIES:

  • Incorporate client requirements such as training, coaching, and feedback sessions, as well as forecasting future needs based on skill distribution and agent preferences
  • Recommend solutions to conflicts that arise in schedules
  • Handle special scheduling requests from agents or clients
  • Collaborate with operational points of contact to schedule activities like unplanned & planned absences or off-queue times effectively
  • Offer weekly staffing projections for the upcoming four weeks to aid in planning and resource allocation
  • Maintain and update employee’s skills, special scheduling agreements, vacation entitlements and contractual information within the scheduling systems database.

REQUIREMENTS:

  • At least 2 years of experience in a call center and/or 1 year specifically in workforce management
  • Excellent oral and written communication skills, specifically minimum B2 English level
  • Familiarity with workforce management processes, including staffing projections, scheduling and metrics monitoring is preferred
  • Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel)
  • Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred
  • Decision-making Skills: Ability to showcase innovation, good judgment, and problem-solving skills when making decisions related to scheduling and resource allocation.

OFFER:

  • Freedom to implement your own ideas in a highly motivated team
  • Close cooperation with other departments
  • A demanding and comprehensive area that encourages shaping customer service for our key partner
  • Internal training and learning opportunities
  • Career opportunities in an international company
  • Committed and motivated Team
  • Private medical healthcare
  • Medicover Sport card
  • Co - financing of online courses on three different platforms
  • And many others!

Information :

  • Company : JUJUR
  • Position : Scheduling Analyst - English - Gdańsk
  • Location : Zdalnie in Gdańsk, pomorskie
  • Country : PL

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Scheduling Analyst - English - Gdańsk job info - JUJUR Zdalnie in Gdańsk, pomorskie above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Scheduling Analyst - English - Gdańsk job info - JUJUR Zdalnie in Gdańsk, pomorskie in 12-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 12-06-2024

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