Associate, Client Service Representative I

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the worlds top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Associate, Client Service Representative I to join our Corporate Trust team. This role is located in Wrocław (Hybrid module).

In this role, you’ll make an impact in the following ways:

• Performs functional based activity, acting independently across a pool of clients in daily administrative duties including client billing and internal control activities.
• Preparing and approving invoices, including any underlying calculations where required
• Performs onboarding and termination functions that ensure a strong control environment.
• Manages daily workflow, ensuring assigned tasks are actioned and track to closure.
• Escalation of issues in timely manner to the appropriate team, in accordance with documented procedures.
• Independently works with clients to meet deliverables and address any client queries
• Works in close collaboration with internal and external teams, building relationships
• Actively contribute to process improvement thorough sharing of ideas and solutions to improve team efficiency and client experience
• Serves as the technical expert for processes and associated systems

To be successful in this role, we’re seeking the following:

• Previous experience in Financial Services would be a strong asset
• Fluent spoken and written English language skills
• Experience in written client communication
• Flexibility and ability to multi-task
• Mathematical aptitude and problem-solving skills
• Detail oriented, strong organizational skills, and high degree of accuracy

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.