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Chat Escalations Agent at Ryanair - Europe's Favourite Airline

Stanowisko Chat Escalations Agent
Opublikowano 01 Jan 2026
Wygasło 31 Jan 2026
Firma Ryanair - Europe's Favourite Airline
Lokalizacja Warszawa | PL
Rodzaj umowy Full Time

Opis stanowiska:

Najnowsze informacje o pracy w Ryanair - Europe's Favourite Airline na stanowisko Chat Escalations Agent. If the Chat Escalations Agent wolny etat w Warszawa odpowiada Twoim kwalifikacjom, prześlij swoje aktualne CV bezpośrednio przez portal Jobkos.

Pamiętaj, że proces rekrutacji wymaga spełnienia określonych wymogów firmy. Mamy nadzieję, że oferta pracy w Ryanair - Europe's Favourite Airline na stanowisko Chat Escalations Agent poniżej odpowiada Twoim kwalifikacjom.

Description

Ryanair is currently recruiting for Chat Escalations Agent to join Europe’s largest airline group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300 million guests per year within the Następna 10 years. These brand-new roles will allow you to Be part of something smarter. Faster. Bolder. as we take customer support to the Następna level. As we build a brand-new, cutting‑edge Customer Operations Centre in Warsaw, we’re looking for Chat Escalations Agents to be part of this new exciting project.

This role goes beyond traditional customer service. You’ll work in a tech‑enabled environment where AI handles the routine—and you handle the moments that matter. With seamless handoffs from bots to humans, translation tools at your fingertips, and the scale of serving 300 million passengers, you’ll be empowered to solve problems, delight customers, and shape the future of digital support at Ryanair.

As a Chat Escalations Agent, you will be instrumental in delivering outstanding support to Ryanair passengers. Your proactive approach, resolution-focused mindset, and exceptional service skills will ensure positive customer interactions, contributing directly to customer satisfaction and loyalty. This is not your regular customer service job; we are looking for smart individuals who want to make a difference, using technology to help us serve 300 million passengers.

As part of the application process, you will be required to complete an

  • Online Assessment
  • Phone Screen
  • Attend an in‑person assessment day, which includes an interview

(If successful, we have training courses starting from January 2026! Please submit all resumes in ENGLISH only!)

Responsibilties
  • Handle escalated live chat cases passed from Tier 1 support, providing fast, empathetic, and accurate support.
  • Use internal tools and translation technology to assist customers across multiple markets and languages.
  • Resolve complex queries related to bookings, flight changes, refunds, and more.
  • Document customer interactions clearly and efficiently within CRM systems.
  • Collaborate with team leaders, SMEs and tech teams to continuously improve the customer experience.
  • Contribute to building a high-performance support culture with a digital-Pierwsza mindset.

Note: This is an on‑site Stanowisko.

Requirements
  • 1–2 years in a customer support role, preferably in a fast‑paced or digital environment.
  • Excellent written communication in English (additional languages are a big plus).
  • A calm, customer‑Pierwsza approach to problem‑solving, even under pressure.
  • High computer literacy, fast typing skills, and comfort navigating multiple systems.
  • Adaptability to work in a dynamic, tech‑driven support team.
  • Motivation to hit performance goals while delivering standout customer experiences.
  • Flexibility to work shifts, including weekends and evenings.
  • Eligibility to work in Polska, including police clearance and references.
Benefits
  • A vibrant, collaborative workplace in a fast‑growing centre of excellence.
  • Competitive salary and benefits package.
  • Staff travel benefits across the entire Ryanair network.
  • Huge potential for career progression within Europe’s biggest airline.
  • Training in modern tools and AI‑enhanced support systems.
Competencies
  • Customer Service
  • Global Perspective
  • Personal Organisation

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Szczegóły oferty:

  • Firma: Ryanair - Europe's Favourite Airline
  • Stanowisko: Chat Escalations Agent
  • Miejsce pracy: Warszawa
  • Kraj: PL

Jak złożyć aplikację:

Po zapoznaniu się z kryteriami i wymaganiami opisanymi w informacjach o pracy Chat Escalations Agent at the office Warszawa powyżej, niezwłocznie przygotuj dokumenty aplikacyjne, takie jak list motywacyjny, CV, kopię dyplomu oraz inne załączniki. Wyślij aplikację, klikając 'Następna strona' poniżej.

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