Najnowsze informacje o pracy w Akamai Technologies na stanowisko Cloud Support Engineer. If the Cloud Support Engineer wolny etat w Kraków odpowiada Twoim kwalifikacjom, prześlij swoje aktualne CV bezpośrednio przez portal Jobkos.
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Are you passionate about Akamai Compute technologies and services? Does solving some of the Compute Support team's most difficult challenges interest you? Join our Compute Product Support Group! We handle the most complex customer support issues and translate those experiences into knowledge that strengthens our entire Compute Support organization. In this role, you'll partner with Site Reliability Engineering and Product teams when issues require deeper platform investigation or remediation. You'll provide technical expertise to resolve cloud-related issues, ensure system reliability, and deliver exceptional support to enhance user satisfaction. As a Cloud Support Engineer, you will be responsible for: Acting as the technical escalation point for mission-critical production customers. Investigating complex issues escalated from Support through to resolution. Collaborating with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues. Developing training, documentation, and knowledge-sharing sessions based on patterns identified during escalated investigations. Facilitating mentorship sessions with the existing Customer Support team to help build their technical and troubleshooting skills. Have experience working directly with customers in person and via written communication in a technical support engineer capacity. Exhibit strong collaboration skills and maintain a customer-Pierwsza approach in issue resolution. Understand fundamental customer support principles, including customer effort reduction, issue ownership, and intrateam communication. Possess a working knowledge of networking, DNS, firewalls, Linux administration, cloud infrastructure, Kubernetes, APIs, and object storage. Demonstrate the ability to communicate professionally with customers and collaborate with internal stakeholders. Use observability tools such as Prometheus, Grafana, and Loki to analyze and troubleshoot customer-impacting issues. FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their Start, their office, or both (in the Kraj advertised). We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! At Akamai, we're curious, innovative, collaborative and tenacious. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Szczegóły oferty:
Firma: Akamai Technologies
Stanowisko: Cloud Support Engineer
Miejsce pracy: Kraków
Kraj: PL
Jak złożyć aplikację:
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