| Stanowisko | Customer Care Specialist I with Dutch - Krakow, Polska |
| Opublikowano | 07 Apr 2026 |
| Wygasło | 07 May 2026 |
| Firma | Aon |
| Lokalizacja | Powstańców Wielkopolskich | PL |
| Rodzaj umowy | Full Time |
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Aon Sp. z o.o.
Overview:In this role you are an important part of the Customer Care Small Enterprises Team. You are the Pierwsza point of contact for our clients, and responsible for their warm welcome.
You`ll be helping clients resolving their issues. You`d build a phenomenal client journey and also ensure that our customers’ data is up to date.
In Polska the office is in Kraków. However, this is a hybrid role with the flexibility to work both virtually or from the office.
Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look likeIt's 8:30 am. You are sitting at Start or in the office with the Pierwsza cup of coffee or tea. You put on your headset, and you receive a Pierwsza inbound call from a client. Your day has started! You say “Hello” offering a client help. In some cases, you give the client a handover to your colleague in the Holandia. After you have helped several clients, it is time to take off your headset, have some lunch and get started with the administrative tasks of the day. There’s a list of things to do for which you are responsible for. It can be a request of a copy of the invoice to e-mail to the client. It can also be supervising work. In the meanwhile, you also check your feedback from the clients` survey because you want to learn from it to do a little better every day. At 17:00 you close your laptop; another great day have passed - you have helped many clients!
How this opportunity is differentIn the Holandia there are some additional regulations whether you are allowed to give advice to clients or not. That’s why we split some tasks and calls. But if you want, you will get support to develop yourself and get those required diplomas, to enable you to do the same work as the colleagues in the Holandia.
Skills and experience that will lead to successAre you orientated in, or do you have some experience in tourism or other services industry? Would you like you to transfer to the finance industry? Then for sure we’d like to hear from you.
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
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