Customer Service Representative German Language at Talented Students.pl

Opis stanowiska:

Najnowsze informacje o pracy w Talented Students.pl na stanowisko Customer Service Representative German Language. If the Customer Service Representative German Language wolny etat w Kraków odpowiada Twoim kwalifikacjom, prześlij swoje aktualne CV bezpośrednio przez portal Jobkos.

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Customer Service Representative German Language

Employment Type: Full‑time

Role: Customer/ Technical Support Representative (German Language)

Joining requirement: Immediate Joiners (Only)

Lokalizacja: Krakow, Polska

Project: Customer success program focused on improving product adoption, usage, and revenues

Opis stanowiska:

Help advertisers improve returns via technical implementation and consultation that includes setting up campaigns and tracking tools and best practice sharing.

Duties:

Place outbound / receive inbound calls – Assist advertisers in code implementation/campaign setup – Provide relevant and effective solutions & create memorable experiences.

Responsibilities:

• Shift and schedule adherence
• Timely follow‑ups and schedule callbacks to customers where necessary
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments/tasks
• Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships.
• Display expertise thorough understanding of products and processes.
• Actively support the advertiser in all aspects through to code implementation, keeping the advertiser and other key stakeholders informed and updated through the process.
• Escalate problems/issues to the Supervisor / Technical Experts when warranted.
• Meet QA/QC requirements and other key performance metrics.
• Proactive communication with advertisers and stakeholders.
• Strict adherence to Firma policies and processes.
• Effective use of tools.

• Customer Success – Doing the right thing for customers.
• Consulting – Analyze, interpret and advise in order to help clients/customers to make the best possible choices and provide solutions to meet their strategic goals.
• Delivering Results – Maintaining a high level of commitment to personally getting things done.
• Quality Focus – Promoting and maintaining high standards of quality at work.
• Customer Service – Recognizing and understanding customers’ needs and delivering in a manner that exceeds customers' expectations.
• Functional Acumen – Having the skills, knowledge, and abilities necessary to be effective in the specific functional content of a job.
• Policies, Processes, and Procedures – Following organizational procedures and guidelines to accomplish objectives.
• Interpersonal Communication – Communicating clearly and effectively with people inside and outside of the organization.
• Planning and Organising – Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
• Adapting to Change – Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization.
• Continuous Learning – Striving to expand knowledge and refine skills through education and training; inspiring others to develop and refine knowledge and skills relevant to their work.

Szczegóły oferty:

• Firma: Talented Students.pl
• Stanowisko: Customer Service Representative German Language
• Miejsce pracy: Kraków
• Kraj: PL

Jak złożyć aplikację:

Po zapoznaniu się z kryteriami i wymaganiami opisanymi w informacjach o pracy Customer Service Representative German Language at the office Kraków powyżej, niezwłocznie przygotuj dokumenty aplikacyjne, takie jak list motywacyjny, CV, kopię dyplomu oraz inne załączniki. Wyślij aplikację, klikając 'Następna strona' poniżej.