Customer Service Team Leader with French @ Antal at Antal

Opis stanowiska:

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About the Role

We are seeking a motivated and experienced Customer Service Supervisor to lead a dynamic French-speaking team of around 20 employees in a fast-growing SSC/BPO environment. You will play a key role in team management, performance monitoring, quality assurance, KPI tracking, coaching, and employee development. You will collaborate closely with other Supervisors to ensure excellent customer service across multiple channels (phone, email, chat).

What We Offer

• Full-time employment contract with a stable, international organization
• Daily use of French and international communication experience
• Attractive benefits package, including:
  • Private healthcare
  • Life insurance
  • Social benefits package
  • Multisport (50% subsidized)
  • Employee discounts on Firma products
  • Parking for employees
  • Performance-based incentives
  • Employee referral program
• Professional training, development, and career growth opportunities
• Work in a fast-paced, supportive SSC/BPO / French-speaking environment

• Minimum 3–5 years of experience in team management (supervising 8–20+ people) in customer service, call center, or BPO/SSC environment
• Fluent French – excellent communication with clients and team
• Communicative English
• Communicative Polish preferred but not mandatory
• Proven ability to lead, coach, and motivate teams
• Strong organizational, leadership, and problem-solving skills
• Experience in monitoring KPIs, improving performance, and driving team engagement

About the Role

We are seeking a motivated and experienced Customer Service Supervisor to lead a dynamic French-speaking team of around 20 employees in a fast-growing SSC/BPO environment. You will play a key role in team management, performance monitoring, quality assurance, KPI tracking, coaching, and employee development. You will collaborate closely with other Supervisors to ensure excellent customer service across multiple channels (phone, email, chat).

What We Offer

• Full-time employment contract with a stable, international organization
• Daily use of French and international communication experience
• Attractive benefits package, including:
  • Private healthcare
  • Life insurance
  • Social benefits package
  • Multisport (50% subsidized)
  • Employee discounts on Firma products
  • Parking for employees
  • Performance-based incentives
  • Employee referral program
• Professional training, development, and career growth opportunities
• Work in a fast-paced, supportive SSC/BPO / French-speaking environment

,(Lead and manage a team of 20 customer service representatives in a call center / BPO / SSC setting, Organize, plan, and allocate daily workflow and tasks efficiently, Monitor customer service quality, including calls, emails, and chat interactions, Track, analyze, and report on team KPIs and performance metrics, Provide coaching, mentoring, and motivation to team members to improve performance, Conduct performance reviews, corrective discussions, and one-on-one feedback sessions, Set, monitor, and achieve individual and team goals aligned with business objectives, Support recruitment, onboarding, and training initiatives) Requirements: Team management

Szczegóły oferty:

• Firma: Antal
• Stanowisko: Customer Service Team Leader with French @ Antal
• Miejsce pracy: Mazowieckie
• Kraj: PL

Jak złożyć aplikację:

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