IT Help Desk Support Specialist at AML RightSource

Opis stanowiska:

Najnowsze informacje o pracy w AML RightSource na stanowisko IT Help Desk Support Specialist. If the IT Help Desk Support Specialist wolny etat w Małopolskie odpowiada Twoim kwalifikacjom, prześlij swoje aktualne CV bezpośrednio przez portal Jobkos.

Pamiętaj, że proces rekrutacji wymaga spełnienia określonych wymogów firmy. Mamy nadzieję, że oferta pracy w AML RightSource na stanowisko IT Help Desk Support Specialist poniżej odpowiada Twoim kwalifikacjom.

technologies-expected :

• Microsoft 365

technologies-optional :

• Atlassian
• Jira

about-project :

• The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware. Core responsibilities include administering the IT environment, managing device deployments, and overseeing the IT aspects of employee on- and off-boarding processes. This role also requires diligent follow-up on ticket requests, upholding IT guidelines and standard operating procedures, as well as managing IT equipment and keeping internal documentation current.
• To be successful in this Stanowisko, candidates should have at least one year of experience in IT support and/or helpdesk. Candidates for this Stanowisko must be fluent in English and possess strong customer service, communication, and problem-solving skills. Knowledge of modern operating systems and popular software suites is essential.

responsibilities :

• Act as the primary technical contact, provide support to Firma employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely.
• Administer IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
• Follow-up ticket requests and escalate if needed.
• Manage Windows and MacOS and device deployment by MDM solutions.
• Support IT part of on- and off- boarding processes
• Observe and enforce group IT guidelines and IT standard operating procedures.
• Keep internal documentation up to date.
• Manage and logistic IT equipment.

requirements-expected :

• One year of experience in IT support function.
• Fluent in English, both written and spoken
• Knowledge of Windows 10/11 and MacOS.
• Knowledge of Microsoft 365 suite and other Microsoft applications and products.
• Very good customer service support skills.
• Excellent communication and problem-solving skills.
• Ability to work well in a team and under tight deadlines.
• BA degree or above (preferably in Computer Science or related field)

offered :

• Comprehensive private medical healthcare
• Remote work options subject to the type of Stanowisko or project
• The option to join a group private insurance plan (subject to a fee)
• MyBenefit Cafeteria including Multisport
• Annual discretionary bonus, subject to both Firma performance and individual contribution
• Employee Assistance Program (EAP)
• Access to goFLUENT language learning platform

benefits :

• private medical care
• flexible working time

Szczegóły oferty:

• Firma: AML RightSource
• Stanowisko: IT Help Desk Support Specialist
• Miejsce pracy: Małopolskie
• Kraj: PL

Jak złożyć aplikację:

Po zapoznaniu się z kryteriami i wymaganiami opisanymi w informacjach o pracy IT Help Desk Support Specialist at the office Małopolskie powyżej, niezwłocznie przygotuj dokumenty aplikacyjne, takie jak list motywacyjny, CV, kopię dyplomu oraz inne załączniki. Wyślij aplikację, klikając 'Następna strona' poniżej.

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