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Major Incident Manager with German at Capgemini Polska

Stanowisko Major Incident Manager with German
Opublikowano 12 Feb 2026
Wygasło 14 Mar 2026
Firma Capgemini Polska
Lokalizacja Śląskie | PL
Rodzaj umowy Full Time

Opis stanowiska:

Najnowsze informacje o pracy w Capgemini Polska na stanowisko Major Incident Manager with German. If the Major Incident Manager with German wolny etat w Śląskie odpowiada Twoim kwalifikacjom, prześlij swoje aktualne CV bezpośrednio przez portal Jobkos.

Pamiętaj, że proces rekrutacji wymaga spełnienia określonych wymogów firmy. Mamy nadzieję, że oferta pracy w Capgemini Polska na stanowisko Major Incident Manager with German poniżej odpowiada Twoim kwalifikacjom.

Major Incident Manager with GermanMiejsce pracy: KatowiceTechnologies we useExpected
  • SNOW
About the project

The role of Major Incident Manager falls within the Service Management Office team. This role will have the responsibility of managing the Capgemini Major Incident Management process and therefore will work closely with Incident Management, Problem Management, Change Management, Capgemini Tower Management and Leads, SDMs, Service Desks and at times directly with the Customer.  The role requires an assertive person who has experience in dealing with challenging and complex customer issues and who is mature in business acumen. The successful candidate will be an excellent communicator, able to negotiate, plan and communicate major incident activities. You will use your influencing skills to ensure that resolutions are agreed and achieved swiftly and efficiently. This role requires an experience in dealing with challenging and difficult customer issues as well as the ability to deflate these types of situations without leadership escalation.

Your responsibilities
  • Management and delivery of Major Incident Management
  • Coordination, planning, escalation, communication, and resourcing during Major Incidents
  • Production and maintenance of the Major Incident communication
  • Monitor and escalate status as needed for Priority 1 and 2 outage tickets
  • Provide non-technical administrative support for Major Incident Response Teams (MIRTs)
  • Ensure timely provision of agreed regular reports and documents
  • Participation in Major Incident reviews
Our requirements
  • Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances
  • Ability to influence the tasks needed to resolve high priority incidents
  • Knowledge and utilization of ITSM, SNOW and other CapGemini tools used to
  • Detailed ITIL awareness, ITIL Certification would be an advantage
  • Excellent English communication skills, both written and verbal
  • Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
  • Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data
  • Ability to manage and collaborate with virtual teams
  • Knowledge of Problem Management, Incident, Management, and Change Management
What we offer
  • Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
  • Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our Następna platform. Dive into a world of knowledge with free access to Education Pierwsza languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
  • Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from Start, thanks to Start office package (including laptop, monitor, and chair). Ask your recruiter about the details.
  • Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
Benefits
  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • no dress code
  • parking space for employees
  • extra social benefits
  • redeployment package
  • employee referral program
  • charity initiatives
  • access to courses e.g. Excel, VBA, RPA, Customer Care
  • unlimited access to Udemy Business
  • free chat/call with a therapist
Recruitment stages
  • Interview with the recruiter
  • Competency Tests/Language Verification
  • Video call with a manager
  • Final Decision
Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Szczegóły oferty:

  • Firma: Capgemini Polska
  • Stanowisko: Major Incident Manager with German
  • Miejsce pracy: Śląskie
  • Kraj: PL

Jak złożyć aplikację:

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