Product Manager at Fitek Sp. z o.o.

Fitek, a leading Baltic company, provides the SaaS solution Fitek for the efficient processing of supplier invoices. Based on industry best practices, Fitek continuously develops and improves new solutions and services to ensure maximum efficiency in automating the processes of FitekIN users. If you're motivated and enjoy working with clients and colleagues, take the next step and open new doors in your career with us!

We are currently looking for an enthusiastic and motivatedProduct Managerto join Fitek in Warsaw, Poland.

General job description:

As a Product Manager, you will serve as the main point of contact for our clients, ensuring they receive top-level service and support. You will work closely with customers to understand their needs, resolve their issues, and help them achieve their business goals using our products and services. Your role will be crucial in driving customer satisfaction, retention, and growth.

Key responsibilities:

• Implementation:Lead the onboarding process for new clients, ensuring the successful adoption and integration of the Fitek platform into their existing workflows. Provide guidance during the implementation phase, conduct training sessions for client representatives, and help them effectively use Fitek’s products and services. Recommend additional functionality from our service portfolio where beneficial
• Service Portfolio Management & Development:Build and maintain strong relationships with clients. Monitor the usage and performance of Fitek to identify opportunities for service expansion and upselling. Gather client feedback and collaborate with product development teams to enhance our offerings. Track and report on key client success metrics such as satisfaction, retention, and product usage
• Collaboration with Accounting System Providers:Actively cooperate with providers of accounting systems to ensure smooth and efficient integration for new clients

Requirements:

• Technical mindset with strong analytical and communication skills
• Experience in the finance/accounting sector and knowledge of IT will be considered an advantage
• Proactive approach to identifying and solving client issues
• Attention to detail, reliability, independence, and a positive attitude
• Experience in customer service, account management, or a related field
• Ability to manage timelines, deliverables, and cross-functional teams
• Familiarity with project management tools (e.g., Jira, Trello)
• Solid understanding of how RESTful APIs work (authentication, endpoints, JSON, webhooks)
• Experience working with clients to guide or troubleshoot API integrations
• Able to read API documentation and explain integration steps to non-technical users
• Experience with Postman, Swagger, or other API testing tools
• Excellent written and verbal communication skills in Polish and English

Desirable:

• Knowledge ofKSeF(National e-Invoicing System in Poland)
• Experience withe-invoicing processes and regulations

We offer:

• Hybrid work model – remote work with one week per month in the office
• Professional growth opportunities and career development
• Competitive salary and performance-based bonuses
• Contact with languages in an international environment
• All necessary equipment is provided for your work, including a laptop, phone, and any required software or tools
• Modern office in the Warsaw Financial Center, providing a professional and collaborative work environment.

Location:

Warsaw, Poland

Our growing team is characterised by its diversity and open-mindedness. We primarily communicate in English within our team to accommodate our international colleagues.

Dive into a world where technology meets passion, innovation and AI.

Apply now by sending your CV to Eva.Sapijane@fitek.com and become a member of the Fitek team.