Senior Speech Analyst - Krakow, Polska at Aon

Stanowisko	Senior Speech Analyst - Krakow, Polska
Opublikowano	29 Jun 2026
Wygasło	29 Jul 2026
Firma	Aon
Lokalizacja	Powstańców Wielkopolskich \| PL
Rodzaj umowy	Full Time

Opis stanowiska:

Najnowsze informacje o pracy w Aon na stanowisko Senior Speech Analyst - Krakow, Polska. If the Senior Speech Analyst - Krakow, Polska wolny etat w Powstańców Wielkopolskich odpowiada Twoim kwalifikacjom, prześlij swoje aktualne CV bezpośrednio przez portal Jobkos.

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Senior Speech Analyst - Krakow, Polska

Aon sp. z o.o.

Senior Speech Analyst

A Senior Speech Analyst delivers significant value to contact center operations by leveraging advanced speech analytics tools to extract actionable insights from customer interactions. By analyzing call recordings and transcriptions, they identify trends, recurring issues, and opportunities for process improvement. Their expertise enables them to uncover root causes of customer dissatisfaction, monitor compliance with scripts and regulations, and highlight coaching opportunities for agents. This data-driven approach helps streamline operations, reduce call handling times, and enhance the overall quality of customer service.

On a broader business level, a Senior Speech Analysts insights inform strategic decision-making and drive continuous improvement. Their work supports the development of targeted training programs, refines customer engagement strategies, and helps align contact center goals with organizational objectives. By translating complex speech data into clear recommendations, they enable leadership to make informed choices that improve customer satisfaction, increase retention, and ultimately contribute to revenue growth and competitive advantage.

Our office is situated in Cracow, and we embrace a hybrid working model (50/50).

Bachelors degree or equivalent experience (minimum 5 years of prior relevant experience in an analytical role)
3+ years working in a contact/call center setting (at any level)
Demonstrated proficiency working with Speech Analytics technology (Verint, NICE/Nexidia, CallMiner or similar)
C1 English level required
High level of proficiency in MS Excel (macros, formulas, pivot tables, V-lookups)
Excellent knowledge of data structures and proficiency in working with SQL or other business querying tool.
Excellent analytical, mathematical and creative problem-solving skills.
Ability to manage multiple projects within committed timelines; strong multi-tasking and prioritization skills.
Sound communication skills, able to accurately and effectively communicate with peers and leaders in other groups both verbally and in writing.
Ability to create and maintain strong working relationships with colleagues and clients.
Please attach CV in English only!
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Szczegóły oferty:

Firma: Aon
Stanowisko: Senior Speech Analyst - Krakow, Polska
Miejsce pracy: Powstańców Wielkopolskich
Kraj: PL

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