Customer Care Advisor (German Speaking)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Hyland Software with the position of Customer Care Advisor (German Speaking) - Hyland Software which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Advisor (German Speaking) - Hyland Software below matches your qualifications. Good Luck: D

Job Description

• The Customer Care Advocate 1 acts as an advocate for the companys customers and partners within the support function and across all other departments.

Responsibilities

• Assist with ensuring a high level of customer satisfaction through issue engagement follow-up escalation and resolution by channeling requests to the appropriate resources in a timely fashion
• Maintain management awareness of high-impact customer and partner issues and communicate needs as appropriate for additional consideration and attention
• Document all customer and partner interactions in the case management system according to department guidelines.
• Gain understanding of the company roles and responsibilities of the teams customer care interacts with and applicable processes and procedures; apply this knowledge to resolution of customer care engagements.
• Assist with the coordination of technical and non-technical resources across departments to develop issues resolution action plans to the benefit of customers and partners
• Act as customers and partners primary point of contact for escalation of acute support delivery experience concerns
• Maintain regular clear and professional written and verbal communication with customers partners and internal stakeholders on assigned engagements adapting written and verbal communication style to suit different audiences.
• Participate in recurring meetings to address acute support experience events.
• Facilitate new customer introductions to support\customer success following guidelines processes and procedures established
• Assist in the creation and facilitation of calling campaigns and various projects as needed

Minimum Qualifications

• College degree preferred (B.S. B.A. Associates degree in Business Administration or Computer Science) or equivalent work experience;
• A minimum of 2 years experience in an administrative or customer service role preferably for a support organization
• Able to learn technology particularly as it relates to identifying customers business processes
• Professional clear written and verbal communication skills
• Motivated to help others
• Able to thrive in a fast paced environment
• Highly organized and experienced at successfully multi-tasking and prioritizing while remaining detail oriented
• Demonstrated ability to use sound judgment and appropriately escalate issues for guidance
• Collaborative skills applied successfully within team as well as with other areas
• Demonstrated critical thinking and problem solving skills
• Understanding of technology particularly as it relates to its use in various industries and business processes
• Work varying shifts to address customer and partner needs within their business hours both domestic and international on an as needed basis
• May require up to 10% travel.

• Assist with ensuring a high level of customer satisfaction by driving quality through issue engagement, follow-up, escalation and resolution by channeling requests to the appropriate resources in a timely fashion
• Maintain management awareness of high-impact customer and partner issues and communicate needs as appropriate for additional consideration and attention
• Document all customer and partner interactions in the case management system according to department guidelines.
• Gain understanding of customer solution environments
• Assist with the coordination of technical and non-technical resources within technical support and across departments to develop issues resolution action plans to the benefit of customers and partners
• Act as customers and partners primary point of contact for escalation of acute support delivery experience concerns
• Maintain regular communication with assigned customers and partners.
• Participate in short term runs of recurring meetings to address acute support experience events, and participate in customer and partner on-site visits as needed to address acute support delivery experience concerns
• Facilitate new customer introductions to support\customer success, following guidelines, processes and procedures established
• Assist in the creation and facilitation of calling campaigns

• College degree preferred (B.S., B.A., Associates degree in Business Administration or Computer Science), or equivalent work experience;
• A minimum of 2 years experience in an administrative or customer service role, preferably for a support organization
• Able to learn technology, particularly as it relates to identifying customers business processes
• Professional written and verbal communication skills
• Motivated to help others
• Able to thrive in a fast paced environment
• Highly organized and experienced at successfully multi-tasking and prioritizing while remaining detail oriented
• Demonstrated ability to use sound judgment and appropriately escalate issues for guidance
• Collaborative skills, applied successfully within team as well as with other areas
• Demonstrated critical thinking and problem solving skills
• Written and verbal communication skills
• Understanding of technology, particularly as it relates to its use in various industries and business processes
• Work varying shifts to address customer and partner needs within their business hours, both domestic and international, on an as needed basis
• May require up to 25% travel.

Information :

• Company : Hyland Software
• Position : Customer Care Advisor (German Speaking)
• Location : zdalnie
• Country : PL

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Advisor (German Speaking) job info - Hyland Software zdalnie above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Advisor (German Speaking) job info - Hyland Software zdalnie in 2025-04-11 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.