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Mid-Level IT Support Specialist – Private Banking Systems at ITDS Polska Sp. z o.o.

Stanowisko Mid-Level IT Support Specialist – Private Banking Systems
Opublikowano 05 Jul 2026
Wygasło 04 Aug 2026
Firma ITDS Polska Sp. z o.o.
Lokalizacja Małopolskie | PL
Rodzaj umowy Full Time

Opis stanowiska:

Najnowsze informacje o pracy w ITDS Polska Sp. z o.o. na stanowisko Mid-Level IT Support Specialist – Private Banking Systems. If the Mid-Level IT Support Specialist – Private Banking Systems wolny etat w Małopolskie odpowiada Twoim kwalifikacjom, prześlij swoje aktualne CV bezpośrednio przez portal Jobkos.

Pamiętaj, że proces rekrutacji wymaga spełnienia określonych wymogów firmy. Mamy nadzieję, że oferta pracy w ITDS Polska Sp. z o.o. na stanowisko Mid-Level IT Support Specialist – Private Banking Systems poniżej odpowiada Twoim kwalifikacjom.

technologies-expected :
  • SQL
  • Microsoft Dynamics
  • Java

technologies-optional :
  • AWS
  • Azure

about-project :
  • Empower Private Banking Systems — deliver seamless support for cutting-edge wealth management solutions!
  • Kraków-based opportunity with hybrid work model (2 days in office, 3 days remote).
  • As a Mid-Level IT Support Specialist, you will be working for our client, a leading provider of private banking solutions within the bank's Global Private Banking environment. You will play a vital role in ensuring smooth operations and high availability of client onboarding and reporting systems, directly impacting secure and efficient wealth management services for clients worldwide. This is your chance to drive operational excellence and grow your career in an innovative financial technology setting.

responsibilities :
  • Provide production support for the PB Client Onboarding and PB Client Reporting systems.
  • Analyze incidents and collaborate with development teams to resolve issues promptly.
  • Manage Incidents and Problem Records within ServiceNow, ensuring root cause identification and resolution.
  • Support ongoing technical and process improvements in partnership with Support colleagues, DevOps, and SRE teams.
  • Respond to system alerts and take appropriate corrective actions.
  • Support weekend releases and system maintenance as required, including non-office hours.
  • Participate in incident escalations, troubleshooting, and documentation to facilitate operational efficiency.

requirements-expected :
  • At least 2 years of experience in IT support, DevOps, SRE, or ITIL-related roles.
  • Solid understanding of Incident management, problem resolution, and ServiceNow workflows.
  • Knowledge of SQL, databases, and basic troubleshooting.
  • Familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux is a plus.
  • Experience managing incidents, problems, and change requests in a GSD environment.
  • Prior experience or relationships within HSBC, especially within private banking environments, is advantageous.
  • Team-oriented attitude with excellent collaboration skills.
  • Risk awareness and a proactive approach to issue mitigation.
  • Curious mindset with a desire to understand and root out issues effectively.
  • Communicative English.

offered :
  • Stable and long-term cooperation with very good conditions
  • Enhance your skills and develop your expertise in the financial industry
  • Work on the most strategic projects available in the market
  • Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
  • Participate in Social Events, training, and work in an international environment
  • Access to attractive Medical Package
  • Access to Multisport Program
  • Access to Pluralsight
  • Flexible hours

benefits :
  • sharing the costs of sports activities
  • private medical care
  • flexible working time
  • fruits
  • integration events
  • corporate gym
  • saving & investment scheme
  • no dress code
  • coffee / tea
  • drinks
  • christmas gifts
  • birthday celebration
  • sharing the costs of a streaming platform subscription
  • access to +100 projects
  • access to Pluralsight

Szczegóły oferty:

  • Firma: ITDS Polska Sp. z o.o.
  • Stanowisko: Mid-Level IT Support Specialist – Private Banking Systems
  • Miejsce pracy: Małopolskie
  • Kraj: PL

Jak złożyć aplikację:

Po zapoznaniu się z kryteriami i wymaganiami opisanymi w informacjach o pracy Mid-Level IT Support Specialist – Private Banking Systems at the office Małopolskie powyżej, niezwłocznie przygotuj dokumenty aplikacyjne, takie jak list motywacyjny, CV, kopię dyplomu oraz inne załączniki. Wyślij aplikację, klikając 'Następna strona' poniżej.

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