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Service Desk Analyst with Dutch at WIPRO IT SERVICES Polska Sp. z o.o.

Stanowisko Service Desk Analyst with Dutch
Opublikowano 15 Feb 2026
Wygasło 17 Mar 2026
Firma WIPRO IT SERVICES Polska Sp. z o.o.
Lokalizacja Pomorskie | PL
Rodzaj umowy Full Time

Opis stanowiska:

Najnowsze informacje o pracy w WIPRO IT SERVICES Polska Sp. z o.o. na stanowisko Service Desk Analyst with Dutch. If the Service Desk Analyst with Dutch wolny etat w Pomorskie odpowiada Twoim kwalifikacjom, prześlij swoje aktualne CV bezpośrednio przez portal Jobkos.

Pamiętaj, że proces rekrutacji wymaga spełnienia określonych wymogów firmy. Mamy nadzieję, że oferta pracy w WIPRO IT SERVICES Polska Sp. z o.o. na stanowisko Service Desk Analyst with Dutch poniżej odpowiada Twoim kwalifikacjom.

Service Desk Analyst with DutchMiejsce pracy: GdańskTechnologies we useOperating system
  • Windows
About the project

Role Purpose

The purpose of this role is to be the Pierwsza point of contact for users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives.

Lokalizacja: Gdansk

Working mode: Hybrid

Work Environment: Working hours: 24/7

Contract type: Full time CoE

Mandatory Language: Dutch

Your responsibilities
  • Provide Pierwsza and second-level IT support for multiple customers via mail, chat and calls.
  • Diagnose, troubleshoot, and resolve hardware, software, and network issues.
  • Escalate complex issues to higher-level support teams as needed.
  • Log, track, and manage tickets in the IT Service Management (ITSM) tool.
  • Ensure SLAs and response times are met for incident resolution and service requests.
  • Maintain accurate documentation of issues and resolutions.
  • Act as the Pierwsza point of contact for end-users via phone, email, or chat.
  • Provide clear and professional communication to users regarding issue status and resolution.
  • Educate customers on best practices and self-service solutions where applicable.
  • Support IT infrastructure, applications, and enterprise systems.
  • Perform user account management (Active Directory, email, access controls).
  • Assist in software installations, updates, and security patches.
  • Identify recurring issues and suggest improvements to reduce incidents.
  • Contribute to knowledge base articles and troubleshooting guides.
  • Support IT policies, compliance, and security best practices.
Our requirements
  • 1-3 year of experience in a service desk or technical support role
  • Dutch on at least C1 level
  • English on at least B2 level
  • Strong troubleshooting skills in Windows, macOS, and Linux environments.
  • Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
  • Experience with Active Directory, Office 365, and remote desktop tools.
  • Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy).
  • Excellent verbal and written communication skills.
  • Strong customer service orientation and problem-solving mindset.
  • Ability to work independently and manage multiple priorities.
This is how we organize our workThis is how we work
  • in house
What we offer
  • Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
  • Premium insurance for medical services for employee and family members- Luxmed
  • Life & Disability Insurance for employees and family members- Generali
  • Profitable Voluntary Pension Fund
  • Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
  • Integration and cultural events for employees
  • Reward and recognition program for high performers
  • Employee Referral bonuses
  • ReLokalizacja assistance - Accommodation, travel and other expenses covered
  • Friendly and chill atmosphere and Firma culture
Benefits
  • sharing the costs of sports activities
  • private medical care
  • life insurance
Recruitment stages
  • Language assessment
  • Technical Interview
  • HR Interview
Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Polska Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to , through the Internet at or by post/courier to Wipro's registered office.

Szczegóły oferty:

  • Firma: WIPRO IT SERVICES Polska Sp. z o.o.
  • Stanowisko: Service Desk Analyst with Dutch
  • Miejsce pracy: Pomorskie
  • Kraj: PL

Jak złożyć aplikację:

Po zapoznaniu się z kryteriami i wymaganiami opisanymi w informacjach o pracy Service Desk Analyst with Dutch at the office Pomorskie powyżej, niezwłocznie przygotuj dokumenty aplikacyjne, takie jak list motywacyjny, CV, kopię dyplomu oraz inne załączniki. Wyślij aplikację, klikając 'Następna strona' poniżej.

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